Monthly Archives: May 2017

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Fix Computer Screen Remains Blank

How to Fix Computer Screen Remains Blank but Windows Boots-up Issue?

If users come across a situation where they find out that the Computer Screen Remains Blank, but their PC seems to be working, then this is normally caused due to the result of a power surge or other serious voltage issues that have potentially damaged the PC. It can also be due to the result of a software update which has changed the way the user’s PC used to boot up.

Computer Screen Remains Blank

Diagnose and Troubleshoot Computer Screen Remains Blank but HP Computer Starts Issue

Step 1: Diagnosing of Computer Screen

  • Users can often easily rule out the monitor by just unplugging it from the computer and then trying to power on the display automatically. A diagnostic screen should have this potential to briefly appear on the monitor instructing the user about zero availability of the signal from the computer.
  • If the problem lies somewhere from the monitor cable to the computer and if it’s the case where users do not see a diagnostic screen then they should test the monitor on another PC. If they try to use the monitor on another PC and Computer Screen Remains Blank then make sure that users have smoothly swapped out the cable from a monitor who was working accurately.
  • Check the end of the cable for any kind of bent pins and examine the cord for further damage to the wire’s insulation. If still the diagnostic screen is not visible, then the monitor is probably in a bad situation.

Step 2: Boots Up But Computer Screen Is Found to Be Blank

  • It’s unlikely but still it’s possible that users have received a bad Windows update causing their computer to boot into a low power mode. If the computer acts like it’s powering on, with all normal beeps, clicks as well as lights, then try to wait for a while until the computer is fully boot into Windows.
  • Press and release the power button once. If the computer is in active stage, one needs to go into the System BIOS section and make sure of any power saving features ever disabled or not. Depending on the computer’s model, one needs to tap the F1 or F10 button to enter the BIOS setup. Assuming that the screen is completely visible at this point, have a look through the menu for the Power saving feature and then disable it.

Step 3: What If Computer Screen is Blank?

  • If the user’s still stuck in Computer Screen Remains Blank situation after these suggestions, one will definitely need to take the computer in for service to run the diagnostic process on the power supply and the motherboard.


Well, for further queries, do call us at our HP Customer Support +1-800-297-9982 (toll-free) Number section to instantly get in touch with our expert team of HP computer professionals now! We help you solve your queries as and when needed.

Troubleshoot The Door Jam Error In HP Printers

How to Fix HP LaserJet Printer Paper Jam Error Codes 13.xx?

If users are working with the HP LaserJet printer and suddenly face Paper Jam issues, then according to HP printer support professionals; it will probably display Paper Jam Error Codes 13.xx. Further these 13.xx error messages are expected to happen anytime and repairing these unexpected issues is completely possible. Different models will have different reasons for each Paper Jam error, but then troubleshooting tips for Paper Jam Error Codes 13.xx are surely available at the same.


Types of Paper Jam Error Codes 13.xx in HP LaserJet Printer

Type 1: 13.xx Paper Jam

After a thorough study by a professional HP printer technical support experts, this is a type of error where media is completely jammed at a certain location and possibly at other unknown locations. If still the message persists after clearing all the jams, then most probably a sensor or sensor lever may have got stuck or is broken.

Solution: For all types of jam messages, one should perform the following tricks:

  • Remove the jammed print media from the particular location.
  • Check for the entire paper path for other pieces of media in that path only.
  • Open and then carefully close the top cover to easily clear off the message.
  • Check for the appropriate sensors and flags in the paper path to perform a proper operation.

Type 2: 13.0 Paper Jam

This is a type of error where a non-specific paper jam has occurred in it.


  • Remove all the available jammed media from the specific location.
  • Verify carefully that the paper tray is properly closed.
  • Inspect or even you can carefully replace the feed as well as the separation rollers.
  • Ensure that there is no obstruction in the path, like a torn piece of paper.
  • Open and then close the top cover of it to clear off the message.

Type 3: 13.1 Paper Jam Open Input Trays

This is a kind of paper-delay jam at the paper feed section.


  • Ensure that all the paper trays are well loaded as well as adjusted in a proper manner to allow an easy access to feed from the tray.
  • Carefully reduce the stack height of media located in the tray.
  • Check carefully for the input area for various available obstructions such as media in the path.
  • Verify that the media do meets all the required specifications.
  • Check for the pickup feed as well as separation rollers for any kind of unusual wear. If so, then replace it as needed.
  • Rotate the media carefully in the input tray by approximately 180°

Type 4: 13.10 Paper Jam Check Duplexers

This error is simply due to Jam at duplexer section


  • Check for the duplexer carefully and its rear area of the printer for any type of obstructions or even any minute damage.
  • Check for the duplexer for any type of proper operation given.
  • Replace the duplexer if you think it’s a necessary step to perform.
  • Check for the fuser as well for any kind of jamming issues.


Here every minute issue related to HP LaserJet printer has been resolved. Still, if you have any kind of unexpected error happening with the device, then do reach us at HP printer customer support section by dialing toll-free number +1-800-297-9982.


How to Fix HP Color LaserJet Printer Common Printing Issues?

The HP Color LaserJet Printer is renowned for its high quality printing features which prints in a fast speed of approximately 20ppm and resolution of approximately 600×600 dpi. By working with the toner cartridges in CMYK colors, it is widely preferred by small offices to cater the printing needs as and when required by them.

Several Color Printing Issues may arise with the HP Color LaserJet Printer especially when a part of it is defective or even when it lacks routine maintenance. But users don’t need to worry about it as our HP Printer Technical Support Phone Number technicians have found various solutions to fix few common errors with appropriate solution.

Fix Common Color Printing Issues of HP LaserJet Printer

Steps to Fix Printing Issues of HP Color LaserJet Printer

 Error 1: Missing colors

The CMYK colors are known as basic colors used to define many other colors while printing any graphic. But these colors may be missing. So, what may be the causes and solution to it?

Common Causes:

  • A defective toner cartridge
  • A wide number of dirty electrical connectors.


  • Cleaning is required for the electrical connectors by wiping it off with nonabrasive cloth.
  • A team of HP Printer Tech Support professionals have suggested users to reset the toner cartridges.
  • Check for if the nozzles are clogged or not? To unclog it, you need to dip the print-head in a bowl of warm water as well as isopropyl alcohol solution for a few seconds.

Error 2: Misaligned colors

Another inconvenient issue with the HP printer is that of not able to get the right kind of printing results because of the possible misalignment of the color page. This is a total waste of toner and paper supply and yes of-course the time as well.


  • Defective or dirty transfer belt
  • Defective or dirty scanner window


  • Replacement or else cleaning of the transfer belt is necessary. Since the transfer belt is highly responsible for toner collection, it is possible that it may turn into too dirty or even already may wear out.
  • The next solution will ask you to replace as well as clean the scanner window properly.

Error 3: Mismatched colors

Another common HP color printing issues is “mis-matched colors”.


Due to un-matching colors of a printer, it is surely possible that printout quality is affected.


  • Execute a full color calibration process occasionally to ensure that the printer is working in a good color printing condition.
  • Customization of the color setting and adjusting the resolution is necessary in this error.


Printing with HP printers is a fun to have but technical issues can happen anytime. So, in that case we encourage users to get in touch with our HP Printer Customer Support professionals and resolve their headache now!