All posts by Morgan Stephens


HP Print And Scan Doctor: Learn How To Use Printer Troubleshooter Efficiently

When you are using an HP printer, there is no way you can just enjoy its benefits without facing any technical error. You can experience issues including problems in the scanner, printer, obtaining printouts and other hardware or software errors. What if you can install an advanced tool that can help to address most of the problems in your HP printer. So, this is when the free utility program of HP Print and Scan Doctor comes into the picture. To know more about this software and how to troubleshoot HP printer issues with it, check out this article.

HP Print and Scan Doctor 

How Does HP Print And Scan Doctor Works For Troubleshooting Printer Problems?

Windows have introduced this free tool HP Print and Scan Doctor Download for its users for resolving common problems in their printing machines. It is a useful software that can fix issues including printing, scanning and many more. So, if you are using HP printer along with Windows OS in your computer, this Print and Scan Doctor is the most compatible and convenient program for most users.

Issues You Can Troubleshoot With Print and Scan Doctor Tool

If you choose to install this software on your computer, it can scan your printer for possible errors. So, go through the following problems that HP Scan and Print Doctor can fix easily.

  • Connectivity Issues In Your Device
  • Printer Showing Offline Status
  • Printing Stuck Problem
  • Quality Issues In Your Printouts

This Is How HP Print and Scan Doctor Troubleshoots Printer Issues

If you want to learn how to run this program and start fixing printer issues, go through the following steps.

  1. First, download the Print and Scan Doctor tool on your computer. Make sure, this is the one connected to the HP printer. Then, apply the steps that are prompted on your computer as on-screen instructions. It will then install this program and display a Welcome window on the display.
  2. As you hit on ‘Start’, it will show the list of printers available or connected nearby. In case you can’t see your HP printer on the list, check the link of ‘My product is not listed’ on the window. Otherwise, you can select the device manually and check out instructions to troubleshoot your printer using this tool.
  3. So, if you can view your HP printer within the list of ‘Choose your product’, click on the icon. The window will also display the installation status of your device. Hence, you can install the HP printer drivers on your computer if it has not been done yet. So, click on the printer whose status will be visible as ‘Installed’.
  4. Click on ‘Next’ button and you will have the option to choose between ‘Fix Scanning’ or ‘Fix Printing’. As you select the type of fix that Print and Scan Doctor should perform, it will start the task. The software will begin to find the printing or scanning issues in your printer and show the test results.
  5. In case, you get a green tick icon as the result, it means the printer is error-free. Whereas, if you receive the symbol of a wrench, then the software will start the repairing process as there can be an issue.
Related Post:- How To Fix HP Wireless Printer Setup?

Dial HP Support Number +1-800-297-9982 for Instant Help

hp printer support

From this article, you might fail to understand much about HP Print and Scan Doctor for Windows especially if you are not a tech-savvy person. So, you can consult our HP Printer Support team to explain how this free software works.

If you want to reach us for more info on this printer troubleshooter tool, call our HP Printer Support Number. You can also contact the executives through our email address or interact with technicians via the Live Chat portal.


How To Fix Printer In Error State Problem | Get Expert Assistance

When you are using an HP Printer, it is possible that you might face problems like Printer in Error State issue. This situation generally happens after your device gets an update and affects the associated equipment. It becomes very annoying for the users if they cannot get the prints when required. When this error strikes the printer, then the device also starts experiencing issues with the installation and uninstallation of applications.

Mostly the system hangs or freezes unexpectedly. This error with the printer comes across with a  pop-up message. It lets the users know that the printer is not working properly. If you are also facing the same issue, then go through this guide and learn how to fix the error with HP printers.

Printer in Error State

Reasons For Printer In Error State

After analyzing the error, we can ascertain the problem is triggered by update related issues. This upgradation changes the configuration of the Operating System as well as the applications

installed in the order. If the printer doesn’t fit with the setup of the latest update, then it stops working.

The error can also effect because of problems of the WiFi to connect with the printer. It can be because of the broadband issues, or even for WiFi settings. The problem becomes so vast that the computer faces installation error and freezes suddenly. If the issue with the HP printer continues then, it could lead your device to corrupt.

Ways to Resolve Printer In Error State

Use System Troubleshooter

The error with the HP printer occurs with a message stating that the printer has some mistake. To start with the procedure first of all guarantee that your HP printer is connected to a power supply. See if the USB cables are connected properly. When after all the checkings if still the error occurs then straightway run the system troubleshooter. Let the troubleshooter run and scan the device. This scanning process will identify the issue and once recognized then eliminate them.

Update The Driver Manager

If the error is still not resolved, then update the drivers. To start the process, open the device and then click on the Start menu. Choose Device Manager and click on Expand Printer option. Right-click on Update Driver to start the process. Restart the device and check if the error exists.

Review The Wi-Fi

After going through the above steps if the “ printer in error state” issue is yet not solved then troubleshoot the wifi. Check if the WiFi is working and the connections are secured. Restart the device after and check again.

Select The Use Printer Online

Tap the Windows and X keys at the same time. Open the Control panel and then select Devices and Printers. Select Printer and scroll till you find “Offline” mode. Click on “Ready” and then set the printer online. Then save the changes.

Related Post:- How To Fix HP Printer In Error State?

Dial Printer Support Number +1-800-297-9982 for Instant Help

hp printer support

Even after going through the whole article are you still unable to fix the Printer In Error State issue? Then you require expert assistance. Reach out to us by dialing our  Hp Printer Support helpline. Moreover, you can get in touch with us by registering your issues via email. You can also connect with our experts via our online portal.


Resolve HP Error Code 0xc0000185 | Technical Fix With A Call

Most Windows 10 users often encounter technical errors including the HP Error Code 0xc0000185. Usually, you can get this error during the reboot process and it can turn your screen blue. If you are getting this problem in your HP device, it can cause due to boot error or severe hardware issue. Fortunately, you are not the only one who is facing this issue in HP devices and there are technical solutions to resolve 0xc0000185 error code message. In order to fix this error code, you must identify the causes at first. Hence, check out this article, as it’ll not only cover the underlying reasons behind the 0xc0000185 error but also provide effective technical fixes.


What Is HP Error Code 0xc0000185 And Causes Of Getting It?

Whenever you come across HP error code 0xc0000185, it doesn’t allow the device to turn on easily. It also displays an error message on the screen saying ‘Your PC needs repair’. If you are not a technologically sound person, you can’t figure out what is causing this error. Hence, follow the below points to get aware of the reasons behind experiencing this issue in your HP laptops.

Possible Reasons Behind Getting HP Error 0xc0000185

  1. Any technical issues with the hard drive or motherboard can restrict the bootup process in your PC. Even if there is a physically damaged component in your device, it can disrupt the entire system and cause HP error code 0xc0000185.
  2. If you have recently applied a Windows Update that is already corrupt or incomplete, there are chances of getting this Blue Screen of Death (BSOD) issue.
  3. Some PCs can have this problem due to defective drivers or corrupt Boot Configuration Data in these Windows-based devices.
  4. Many HP users who are working with Windows 10 can experience this issue if they are using the wrong Media Creation tool. It further can cause this error if they fail to choose the proper version of OS (32 or 64 bit).
  5. During the bootup using a flash USB drive, if the procedure was interrupted due to technical or any hardware issues, you can still come across error code 0xc0000185 in HP devices.

Troubleshoot HP Error Code 0xc0000185 By Following These Fixes

If you want to resolve error code 0xc0000185 hp, check out these following fixes to boot your device without any BSOD issue.

Solution 1: Make Use Of The Windows 10 Installation CD

To initiate this process, you will have to utilize the CD/DVD for Windows 10 installation that you got during purchasing your HP device. Switch on the computer and insert the CD/DVD to reboot the OS. As you get this command ‘Press any key to boot from CD/DVD’, on the black screen, hit any key. It will then start booting your device from the installation disk. Then you will have to put the accurate time and mention the type of keyboard on the next screen. After this, click on ‘Repair your PC’ and then choose ‘Advanced Options’ under the ‘Troubleshoot’ feature. Then click on ‘Automatic Repair’ option to fix Error Code 0xc0000185.

Solution 2: Troubleshoot And Repair Boot Configuration Data

If ‘Automatic Repair’ feature doesn’t resolve this error, then proceed further with the Command Prompt. Enter ‘BOOTREC/FIXMBR’ to enter into the window and launch command ‘BOOTREC/FIXBOOT’. Then press Enter key after typing BOOTREC/REBUILDBCD and remove the Windows 10 installation CD/DVD from the PC. Finally, restart your device to fix this 0xc0000185.

Solution 3: Apply System Restore Option On PC

In case the above solutions can’t resolve this error code, follow the procedure to go to ‘Advanced Options’ and select ‘System Restore’ feature. If there is no other advanced issue in your HP device, then this restore option can fix this BSOD error.

Related Post:- How To Resolve HP Printer Error Code Oxc4eb827f?

Dial-up our HP Support Number +1-800-297-9982 for Further Assistance

hp printer support

If you can’t understand the above fixes or it didn’t work for you to resolve HP error code 0xc0000185, get in touch with us. Our support professionals provide reliable and effective technical solutions to fix all sorts of error codes in your HP devices. If you are not a tech-savvy person and want professionals to fix these errors including 0xc0000185 code, consult with our HP tech support team.

To reach our executives directly, call us at HP Customer Support Number and resolve laptop error codes right there and then. You can also get in touch with the technicians through our email ID and receive HP solutions directly in your inbox. For real-time discussion on HP laptop or PC problems, log into our live portal facility.


HP Scanner Not Working | Get Easy And Effective Solutions

HP Scanner Not Working is one of many pretty basic problems. It can happen that the scanner suddenly stops working. Most users have no idea why this problem occurs and wonder what to do next. In this article, we are going to discuss why scanner may stop working and provide you with the necessary solutions. Furthermore, if you cannot solve this issue by yourself you may get help from HP Technical Support to fix.

HP Customer Support is available 24×7 to provide you assistance with all HP relate problems.

HP Scanner Not Working

Why HP Scanner Does Not Work?

There may be several reasons that may cause problems with the scanner. Here are some of the major reasons which can cause HP Scanner issues.

  • Corrupted System Files
  • Incorrect Hardware Configuration
  • Outdated Drivers

Effective Ways To Fix HP Scanner Not Working

Fixing a scanner that is not working might get a little tricky and you may need professional advice to fix them. Here are some methods to fix HP Print and Scan Doctor problem.

Repair Corrupt System FIles

The scanner may not work due to corrupted system files. You need to check and repair the files in order to continue working with the scanner. Follow the steps below to fix the scanner not working issue.

  1. Press the Windows and R key to open the Run dialog box.
  2. Type “CMD” in the empty field and press Enter. This will open the Command Prompt. After that, you have to log in to Command Prompt as the administrator.
  3. Type in “sfc/scannow” and press Enter. A verification process will start, wait until it completes and fixes all faulty System files.

Check Running Services

You must make sure that all the scanner services are working properly. The services like RPC, DCOM, RPC Endpoint Mapper, Shell Hardware Detection, Windows Image Acquisition(WIA) should be running. Now, follow the given steps to check and start the scanner services.

  • Open Run Dialog box by pressing Windows and R keys together. You can open Run box from Start menu as well.
  • Type “Services.msc” in the field and click on OK.
  • Now look for “Shell Hardware Detection” and access properties.
  • Check the Service Status. If the services are stopped, you need to immediately start them.

In this way, you can fix the hp envy 4520 scanner not working issue and start the services to work with the scanner.

Update HP Scanner Drivers

If you are using an outdated driver then you must immediately update the drivers to fix the problem. For updating the drivers you need to update the drivers either manually or use the inbuilt wizard.

Go to the Control Panel and check for the latest drivers available for your device. You can update the drivers and after that install them. HP Printer Scanner not Working again.

You can also update the drivers manually. First, visit the manufacturer’s website check the latest drivers for your device and then manually install the drivers. This may be quite difficult if you are not so technically sound so it is better to perform the automatic update of the drivers. We hope that Hp Officejet 4650 scanners not working issue will be fixed after updating the drivers.

Related Post:- How To Fix HP Scanner Error Code 2019?

HP Customer Support Number +1-800-297-9982 Is Available 24×7

hp printer support

We hope that we have provided you with the required solutions to fix HP Scanner Not Working. But if you are still facing the issue, you can contact HP Support to resolve the matter. We have skilled experts who have a lot of experience in fixing HP device-related problems. Moreover, our service is available throughout the day. You can dial HP Support Helpline and report your issue to our HP Support representatives. You may also drop a mail at our official email address. Our executives will immediately get back to you. We also have 24×7 online chat portal where you can address your issues to the tech experts.


How To Fix HP Wireless Printer Setup?

HP printers are one of the leading printer brands across the world which offers high-quality printing with long shelf life. While installing the HP printer in the computer, you might encounter several issues which can be resolved by experts only. We have a dedicated team consisting of highly skilled experts who can guide you the best to fix all of the installation errors and to complete the HP Wireless Printer Setup process correctly.

HP Wireless Printer Setup

Steps To Resolve hp wireless printer setup Issues

While applying these printer setup process, you might confront some issues which may hinder the setup procedure. Some of the problems are printer not found, network error, Error code saying HP Printer Wireless Setup’ Error code saying “No connection in the Computer” and many more. Before connecting to any professional, you can try to fix these setup issues on your own by following the quick steps mentioned below.

  • Restart the computer, printer, and router
  • Inspect the network and printer connection status
  • Connect the printer to your network manually if the printer is a wireless one
  • Run the “HP Print and Scan Doctor”
  • Deactivate the firewall software on the computer temporarily
  • Uninstall the HP driver and software
  • Reinstall the HP software

These steps mentioned above can solve the setup issues temporarily, but you might come across those errors again if you are not careful enough to keep a regular check on the error. These issues can only be resolved by our experienced professionals who are well equipped with all possible skills and knowledge to address all your printer related issues and fix them within a quick span of time by offering best in class solutions.

Related Post:- How to Install HP Printer Setup without CD?

For More Related Queries, Connect with +1-800-597-1052 to HP Experts!

hp printer support

If you have encountered any issue during the HP printer setup process, get in touch with our highly skilled experts by calling at HP Support to avail quick recovery solutions from them.


How To Take Screenshot On HP Computer, Laptop, Tablet?

HP is one of the most well-known brands, known for its excellent technological devices. HP  devices come with enormous features and speculations. However, some users are curious about ‘How to Screenshot on HP?. Consequently, this article gives you multiple ways to take screenshots on the HP laptops and tablets.

Screenshot on HP

Why You Can’t Take Screenshot On HP Laptops: Hardware Overlays Issue

On the Windows Operating System, screenshots of games and media players sometimes crash, appearing in a blank rectangle. It causes as the graphics are skirting the whole screen and going to a high-speed graphics processor on the graphics card by using a program called hardware overlay.

Generally, there are no ways to figure out a math figure outside the graphics card, although the software may exist for certain video cards.

Excellent Tricks: How To Screenshot On HP Device

If you need to take a shot or picture on your HP device screen and you want to save it to upload it or show to others then follow the neat tricks given below.

Trick 1: Shortcut On Keyboard

HP devices are mostly running on Windows Operating System and Windows allow you to take a screenshot or capture a picture of your screen. You need to press the PrtSn key. You can also press Fn key + PrtSn key together or hold the Win key + PrtSn key.s

If you are using Windows 7 press the PrtSn key your device takes a screenshot of your screen and save it in the Clipboard.

For the users of Windows 10 or Windows 8.1, when you press the shortcut key, then it will take a picture of the entire device of the screen. It will save on the Screenshot folder which you can find on the Pictures folder. Otherwise, you can directly search for the Screenshot folder on the Windows Search option.

This process is admittedly helpful, but you can take the full screen.

Trick 2: Screenshot On HP Tablets

HP Tablets or HP mobile device runs on the two Operating platforms, one is Windows and another one is Android. Both devices have the same method to take a screenshot. Now, press the Volume Down key and the Power key of your device.

After that, the mobile device takes a screenshot automatically and save it to the Photos Gallery section.

Related Post:- How To Fix HP Printer Not Responding Issue?

Get Ultimate HP Printer Support Number +1-800-297-9982 (Toll-Free)

hp printer support

If you have any confusion regarding how to screenshot on hp laptop then, you can connect to our HP technical support team for further queries. We provide 24×7 support so that you can contact us any time. Dial our toll-free number [   ] to make an audible communication with us. You can also send reports about the issues through our email ID. Our HP Customer Support Team will ready to help you to sort out the HP issues.


Amazing Ways to Fix HP Error Code 601

Hewlett Packard is one of the biggest names in the personal computing industry. Due to the quality of their products and services, they have millions and millions of customers around the world. Although it is excellent, it can cause trouble occasionally. The HP Error Code 601 is one of the reported glitches to occur.

You can fix the issue yourself easily with the information from this article.

HP Error Code 601

Issues Behind The HP Error Code 601

The HP error code 601 is an error that can hold up the proper functioning of your HP laptop. This shows up in the form of an error message and can be very frustrating at times. What you need to know first, is that this is an issue related to the battery. There are two batteries in a laptop, one is the primary battery, the removable one. And the other is the CMOS battery, which you can find inside the laptop. The hp battery alert error code 601 is related to the primary battery. This particularly signifies that the battery storage capacity is lower than normal. To be specific, when the current storage capacity is about a quarter of what it should be, this error is likely to happen.

How To Fix The HP Error Code 601

This section contains the methods which you can carry out to fix this issue. But at the same time, be very careful while doing this to prevent adverse effects on your HP laptop.

Start Your Laptop Without Battery

Turn off your computer first, and then unplug the power supply. Once you’ve done that, go forth and take out the battery. Press and thus hold down the battery for about 20 seconds. Attach the power cable to the charging port after that and power it up. Finally, start your laptop again. The error might go away from here. But if it is still there, there are other ways also.

Perform A Battery Test

Within the System diagnostics set of functionalities in an HP laptop, there is a feature for checking the battery health. This might help fix the problem. What you got to do is first turn your PC off. After that, boot it up and press the Esc key to get to the Startup menu. Once there, hit the f2 key and thus open the ‘Battery Test’ option. From there on, you’ll find detailed on-screen instructions. Follow them to execute the process of Battery Test properly.

Re-attach Your Battery

This is the simplest way to fix this problem. You can consider going for this before any of the others. So, just shut down your computer and disconnect it from the power supply. Take out the battery and hold down on the power button for like 25 seconds. Re-attach the battery and switch it on, and see if the error message is gone.

Get A New Battery

If none of those as mentioned above methods deliver you relief, then might be your battery is damaged. So for that, you would have to get yourself a new one.

Related Post: How to Fix Hp Printer Error C4EBA341?

Dial-up our HP Customer Support Number +1-800-297-9982 for Further Assistance

hp printer support

If you want to avail HP Customer service, you can get that by dialing the HP Support Number. You can call in anytime or send an email to the given email id. Or if you want to have a real-time discussion, you can use the Live Chat portal from the website.


How to Install HP Printer Setup without CD?

Epson, Canon, Inkjet, Toshiba, Dell, etc. are globally recognized brands out of which HP printer is the highest used one due to its unique features and high-quality printing. When you buy a new HP printer, you will have a printer driver installation CD which you are supposed to insert into your computer and run to install the printer driver on the system. If your printer package doesn’t contain the driver CD within it, you might have to take professionals help. You can connect with us instead to receive thorough guidance from our experts regarding HP Printer Setup without CD.

HP Printer Setup without CD

How to setup HP printer driver on your computer without the cd?

  • Find out the model number of your HP printer which is mentioned on the front or back of the device
  • Visit the HP Support Website to download the exact drivers
  • Enter your printer model number and choose your operating system to download the correct drivers
  • Connect the printer to the computer as per the package instructions
  • Go to computer’s “Start menu” and open “Control panel.”
  • Select “Printer and hardware” and click on “Add a printer.”
  • Use the recommended port to set up the printer driver
  • Select “HP printer” brand and select the model number
  • Click on “Next” to allow Wizard to install your printer

Still finding difficulties to install the HP printer driver in your computer system even after applying these steps mentioned above? Do not hesitate to connect with our experienced professionals to avail step by step guide to complete the installation of HP printer driver without a CD.

Related Post: How To Resolve HP Printhead Error?

Dial HP Customer Support Number USA + 1-800-597-1052 (toll-free):-

hp printer support

When you find out you don’t have a driver installation cd with you, dial our toll-free HP Customer Support to reach our experts and to avail proper guidance from them regarding the printer setup process.


Easy Way to Fix PCL XL Error Kernel Missing Attribute in HP Printer

Hewlett Packard, shortened as HP is an American multinational company which deals with information technology. It is headquartered in Palo Alto, California. Due to its amazing product quality, it is accepted as the brand for electronic devices across the globe. It deals with various hardware and software components. HP printers are renowned for their awesome performance.

Despite the awesome performance of HP printers, users might face difficulty in using them. Problems can be minor as well as major. Kernel problem occurs if there is an issue with the printer driver. Are you unable to Fix PCL XL Error Kernel Missing Attribute in HP Printer, do not delay in contacting our experts.

PCL XL Error

Below is a list of troubleshooting steps required to resolve kernel issues

Our team consists of members who have in-depth knowledge about the printing fundamentals. Therefore we do not want you to suffer due to printing errors. PCL XL Error is a common occurrence. The techniques for resolving this issue is complicated but not impossible. Hence, follow the steps mentioned below to continue with a smooth printing session:

  • Users can easily connect their personal computer with their printer with an IEEE-1284 cable
  • Users need to disable high speed and advanced features
  • Press the menu key in the printer display
  • Press Item key from the I/O menu
  • Make sure you see Parallel High Speed=Yes
  • Press the value key
  • Press the select key
  • Press the item key
  • Again press the value key
  • Press the select key again

Update your printer driver,

  • Users need to use another printer driver
  • Remove the memory chips

Related Post: How to Fix HP Computer Update Error 9997?

Dial our HP Support Number +1-800-297-9982 for Help

hp printer support

Users would never want to hamper their printing experience due to kernel issues. Therefore, it is mandatory for you reach us at our HP Support. Ping us today.


How to Get Rid Of HP Error 79?

HP manufactures the most compatible and user-friendly printing devices which fulfill the needs of businesses as well as individuals. HP printers are designed to provide the most amazing printing solutions. Though these printers offer exceptional performance, there are certain technical drawbacks which might affect its performance from time to time. HP Error 79 is one of the very prevalent printers which occurs due to the corrupted PostScript documents. But you can get rid of this problem from your printer by utilizing some easy hacks of the HP printer support.

HP service error 79

Causes Of HP Error 79

Once if the HP error 79 occurs in your printer; the print job of your printer might stop and prevent you from printing further. Under such circumstances, the proficient HP experts recommend breaking up the printable document into smaller segments before printing the file.

Another possible cause which can lead to HP error 79 can be the miscommunication between the printer and the spooler due to the obsolete firmware version. The error is very common with the HP LaserJet model.

Troubleshooting Phases Of HP Printer Repair Service

You will require two technical aspects to overcome this error code in your device.  Firstly, your computer should have good internet access to establish the connectivity with your printer. Secondly, there should be an active Admin Account for your computer. If these two technical aspects are there, you can continue to solve the error by following the listed below methods.

Method I

  • Turn on your HP printer. Then verify and remove the print job option from all those computers that have internet access to your printer network.
  • Next, check out the owners of each print job in the “See What’s Printing” bar. This facility is available in the network domain.
  • Now, try to sign in to each of the print job accounts and try to eliminate the same from the domain network.
  • Add the dedicated HP device name from the “Devices and Printers” list.

It is necessary to note that, the method I could provide the end solution for most printer error cases. But if the issue still persists, you can try out the next method.

Method II

  • Switch on your printer and make sure that your printer is connected to the internet via an Ethernet cable.
  • Next, go to the Network icon tab from the Control Panel/screen.
  • Check out the IP address on the printer. The address is showing 192.168.XXX.XXX indicates that the printer is connected to the home network.
  • After that, move back to the home screen.
  • Tap the Settings icon. Select the Updates for your printer.
  • Then look for the available updates of the firmware application.

Finally, make sure to download and install the latest firmware version and carry out the further operations accordingly.

After the proper firmware installation, you can test print any file from your printer. If the printer refuses to print, then you should reboot the HP machine to activate all the latest printer updates fully. Also, you should ensure that the HP ink cartridge contains ink so as to print any document without a hassle.

Avail Online Remote Assistance To Fix HP Error 79

To make your HP device error free, you can avail the remote assistance from the HP Printer Support. The professionals at HP will provide the exact solution to prevent any technical failure which might affect your work. With the HP printer repair service, you can get uninterrupted services for the seamless working of the printer. The certified HP engineers have gathered years of experience in this particular field. So, there will hardly leave a room for the error to recur in your HP device.

To get time-saving technical help, contact with the HP Printer Support or send emails regarding your concern. Hence, help yourself with the latest service updates by staying in touch with the HP assistance and clear all your doubts regarding the HP error 79.