The above error arises due to unable to establish a connection to the remote computer and hence, the port used for this purpose is closed. We have provided possible keys to fix HP remote access error 619. But for better guidelines, we users should approach at HP Customer Care Service Number. But there may be other reasons too related to this problem which also occurs when the computer is attempting to establish a new connection to the VPN server. However, one may experience the issue when there is sudden disconnection from an active VPN session. To get more in-depth knowledge about why this problem arises, let us give you more information on this. Users may come across the issue when Windows VPN client begins establishing a connection process and without no motive, pauses at the “Verifying username and password” step for several seconds before the 619 message appears. Also, different types of VPN clients will experience this error including those who are running it with the help of PPTP, commonly known as Point to Point Tunneling Protocol.
Steps to fix HP Remote Access Error 619
Solution 1: Try out this first solution and check whether the problem has disappeared
Step 1: If users are working with two or more VPN connections that are set up on the device then, do ensure that only one of them is running. However other connections in process should be disconnected immediately.
Step 2: (a): The second step is to have a proper check on all of the firewall installed in the HP device as suggested by HP Tech Support professional team. Also, it is advised to un-install all of the antivirus programs that are puts your VPN ports on risk to be easily accessed by users. These software should be disabled on temporary basis to determine what the possible cause of this error is.
(b): The next thing is that users should keep their TCP Port 1723 and GRE Protocol 47 enabled for PPTP VPN connection. However it is to be noted that there are some routers which require PPTP pass-through enabled system in the router.
Step 3: Try to follow a proper troubleshooting steps. They are described below:
- Reboot the computer device first and then, delete as well as re-configure the VPN set-up mode
- Now, test the VPN on any other HP device while on the same network. If it does not work, your network is stopping the VPN access.
Test the VPN on another network using the same device. If it does not work, your device has security software stopping the VPN access.
Solution 2: If the above solution did not seems to be working out then, try this one
- The first and the foremost thing is to ensure that the router support PPTP Pass-through is working fine.
- In the second step, users are advised to check that the TCP Port 1723 and 47 ( GRE )are enabled.
- Make sure that you have enabled the “allow connection” or the “Trusted Connection” which is found just under the “Firewall Application”. Try to “Disable the Firewall” and then, re-establish the connection.
Related Blog: How To Fix HP Error Code 2732?
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