Category Archives: HP Scanner Support

Troubleshoot Network Scanner Connection Error

How to Fix HP Network Scanner Connection Error?

The Network Scanner Connection Error occurs simply while trying to scan the computer or when the scanner is not detected or may the scanning process fails to perform its action. While users come across this issue, they may receive following error messages displayed as:

An error occurred while communicating with the scanning device as well as HP imaging device

Computer not detected

Scanning issues unavailable

Unsuccessful scanning problems, not found errors and scanner unreachable process errors

Well professionals have better solutions to Fix Network Scanner Connection Error by explaining each step in details.

Fix Network Scanner Connection Error

Steps to Troubleshoot the Network Scanner Connection Error

Step 1: Confirm whether it is printing related issue

  • If it is the case where the connection error occurs due to printing as well as scanning issue then, make use of the appropriate resources to resolve the issue:

Step 2: Restart the device to check for driver scan settings problem

  • Turn off the printer first.
  • Now make sure that he printer power cord is well connected to an electrical outlet
  • The next step is to close all running programs on the computer devices and then shut down the computer.
  • Turn on the printer as well as the computer and search for the printer model name, and then hit on the printer name in the list of results.
  • Try to perform a whole scan process.

Step 3: Check for the network as well as the printer connection status

Make sure to perform these below status:

  • Perform a check whether the network shown is yours or not
  • Check whether the network signal strength is weak or strong.
  • If your network status is well connected or not
  • Now perform a scan thoroughly.

Related URL: How to Fix HP Photosmart 6520 Server Connection Error 403?

Step 4: Run the Print and Scan Doctor

  • In this step, view the Print and Scan Doctor results screen to check whether the list of actionable results are there or not.
  • Click on the “Test Scan” or ‘Skip’ icon now.

Step 5: Uninstall the printer software carefully

  • The next step is to resolve the scan connection issues carefully by uninstalling the printer software before re-installation of the latest driver is done.

Step 6: Reinstall the HP software

  • Next step is to re-install the HP software to remove the error

Step 7: Check for Windows Image Acquisition settings

  • Windows Image Acquisition (WIA) is a type of service in the Windows operating system which strongly supports communication between the computer as well as the scanners. If WIA is not properly activated then, scan tasks can easily fail.

Step 8: Disable firewall software

  • At last, disable the firewall setup software

Dial at HP Support Number for Solving more Issues!


Get in touch at HP Customer Support Phone Number to resolve the matter faster with world-class support answers delivered by our team of proficient technicians. We are available 24*7 hours a day to assist users in fixing up their HP related issues. Call us now and get all your queries solved at much faster speed.

fix hp scanner problems

How to Fix HP Scanner Failure Problem?

HP multiple purpose printers come with scanning feature. You can scan documents, photos and other booklets converting the hard copy into soft copy image. Scanning with HP printer is very easy if your scanner is working properly but in case of scanner failure how will you scan. To solve HP scanner failure problem you have few options discussed below, follow them one-by-one and if you failed, then go for HP scanner support to get online solution.

Reset and Restart your HP Printer or Scanner

Many times it works, as restarting a device restore its settings and removes stoppage. Turn-off the power button, disconnect the power cord and wait for 15 seconds before plug again and restart your HP printer. After starting get a color copy of print to make sure it is working properly or showing some issue again. If your HP scanner not working there is some other issue that should be fixed with the help of computer expert.


Repair the Power Connection Problem

Insufficient power supply or an interrupted supply of electricity to run your HP printer can become a major source of scanner failure. To fix power connection problem press power button to switch off your scanner. Now minutely examine the power extension cord and power strip if it is damaged or scratched replace with the new one. After doing this try to scan a document if there is any issue HP scanner help for quick fix.


Overhauling of Printer/Scanner with Safety

If your scanning failure issue not fixed your printer needs servicing done with help of expert. This overhauling process includes opening of each and every part (as much as possible) removing of dust particles from the internal components meanwhile checking the functionality of the entire cog responsible for scanner functioning. But make sure not damage any parts, and it’s better to call to a HP scanner support phone number and perform this activity to avoid any other technical issues and refurbish your HP scanner.

fix hp scanner problems

How to Fix HP Scanner Related Problems?

Scanning with HP scanner is not only an enjoying experience but it also gives quality digital prints for scanning various types of documents. Nowadays, HP scanning facility comes with printers that provides two-in-one facility for multiple purpose use through a single device.

However, due to multi-functional technology sometimes HP devices show technical errors creating a problematic situation for end-users. But if you put some efforts you can solve many common errors of HP scanner. Below a right process has been discussed to fix such issues.

How to fix HP scanner problems

Restart and Check Driver Settings

When you face an issue while scanning your document, once restart your printer and scanning setting through driver. Check connection status, settings, and preferences, if you not find you printer name, download and install HP scanner drivers.

Check Printer Connection and Check the Network

Check the network and make sure your printer is well-connected with network. If it is connected through wired network check the cable connected through Ethernet port and green light should be on and orange light should continuously blink.

Uninstall and Reinstall Printer Software

Sometimes due to damaged driver or old version of printer software, HP scanning occurs. Hence, you need help for HP scanner repair of driver to uninstall and reinstall the software with the latest version to enjoy uninterrupted scanning.

Check Windows Acquisition Settings

Windows operating system based computers get a service called Windows Image Acquisition that helps to communicate between the computer and scanners, but if it is not enabled you cannot scan any document from your HP scanner.

Run Print and Scan Doctor Tool

HP provides a free tool to its computer and laptops users to troubleshoot the printing or scanning related issues. If your system not has this tool, then download and run HP Print and Scan Doctor to automatically perform HP scanner troubleshooting process to solve the actual problem. If you need any assistance, you can call to HP scanner support phone number +1-800-297-9982 and get online assistance to fix the error professionally.